General
Silver Squid Jewellery offers handmade pieces crafted with passion and attention to detail. Our designs are unique, and each piece tells a story. We take pride in providing high-quality, one-of-a-kind jewellery.
As a UK-based online handmade jewellery site, we proudly adhere to the hallmarking laws and regulations set forth by the Assay Offices.
Our silver jewellery items meet Assay standards and receive hallmarks when their weight exceeds 7.8 grams. We exclusively use 925 sterling silver with 99.9% purity, providing you with the confidence that our silver is of the utmost quality. Additionally, any solid gold items weighing over 1 gram undergo hallmarking and certification by Assay.
We provide care instructions for each piece on the product page. Generally, it's recommended to avoid contact with chemicals, perfumes, and water to maintain the integrity of the jewellery.
Yes, we are committed to ethical and sustainable practices. Our materials are sourced responsibly, and we prioritize environmentally friendly processes in our production.
Orders & Returns
Browse our collection and add your desired items to the shopping cart. Follow the checkout process, providing your shipping information and payment details. Once your order is confirmed, you'll receive an email with the order details.
Unfortunately, we are unable to modify orders once they are placed. For cancellation requests, please contact us immediately, and we will do our best to assist you.
Yes, we offer gift wrapping options during the checkout process. You can add a personalized message for that special touch.
Please refer to our detailed Return and Refund Policy for information on returns, exchanges, and refunds.
Shipping
Shipping costs are calculated based on your location and the weight of your order. You can view the shipping costs during the checkout process before finalizing your purchase.
We offer standard and expedited shipping options. The availability of these options depends on your location. You can choose your preferred shipping method during the checkout process.
Shipping times vary depending on your location and the shipping method selected. Standard shipping generally takes 7-10 days, while expedited shipping can take 3-4 days. You will receive a tracking number once your order is shipped.
Yes, we do ship internationally. International shipping costs and delivery times vary by destination. You can view the shipping costs during the checkout process before completing your purchase.
Yes, you will receive a tracking number via email once your order has been shipped. Use this tracking number to monitor the progress of your delivery.
If your order is delayed or hasn't arrived within the expected timeframe, please contact our customer support at silversquidjewellery@gmail.com. We will investigate and assist you in resolving the issue.
Unfortunately, we are unable to modify shipping addresses once an order is placed. Please double-check your address during the checkout process to ensure accurate delivery.
In the rare event that your package is lost or damaged during shipping, please contact our customer support at silversquidjewellery@gmail.com. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.
Payment
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. Choose your preferred payment option during the checkout process.
Yes, it's safe! We prioritize the security of your payment information. Our website uses secure encryption technology, and payments are processed through trusted third-party payment processors.
No, we do not store your credit card information. Payments are processed by secure third-party payment processors, and we do not have access to or store your sensitive payment details.
Once an order is placed, we are unable to modify the payment method used. Please ensure that you have selected the correct payment method during the checkout process.
No, there is no minimum order amount for credit card payments. You can make a purchase of any amount using your preferred payment method.